Shipping

Please note: Due to Covid-19 FedEx is experiencing an unprecedented amount of shipments. This means they can experience delays and the estimated delivery times may change.

Please follow up directly with FedEx for tracking packages.

Note: FedEx does not deliver to P.O. Boxes.

Canada-

FedEx ground - 2 to 4 business days

USA- (dependent on any customs delays)

FedEx International ground - 2 to 7 business days

Orders can be shipped to destinations within Canada and the continental U.S. We do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

Shipping rates and times will be displayed at checkout.

*Please note: Delivery times displayed at checkout are estimates only and are not guaranteed delivery dates.

*Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received.

*Once your order has shipped, you will receive an email containing your tracking number. Please click on your tracking number or enter directly into the FedEx website for up to date tracking information. This is the fastest and most up to date way to track your parcel. If you require further information about tracking, you can contact FedEx customer service once the package is in transit.

Fulfillment: We do our best to process packages within 2 business days, with the exception of weekends and holidays. Shipping time does not begin until FedEx picks up the package.

FedEx pick up and delivery times: Monday - Friday from 9:00 am to 6:00 pm, no pick ups or deliveries on weekends or holidays.

Note: The transit time begins the first full shipping day after the package leaves our facility and has been picked up by FedEx. Balance Blades is not responsible for any delays in shipping while in transit. Shipping times are the responsibility of FedEx.

Parcels that are sent outside of Canada need go through the receiving country’s customs process. Once a package is in customs:

Times for packages to clear customs vary. Delays and/or losses are out of the control of the sender, however we can do our best to come up with a resolution to ensure the package is received.
You must wait for the parcel to clear customs to get an update on the status. This can sometimes take many days.

There is a possibility customers will have to pay additional duties and taxes before customs will clear packages.

Once a parcel has cleared customs, it is handed over for delivery. For status updates and information about your parcel, please contact FedEx customer service. It's important to wait the full delivery time before contacting FedEx.

Note, we may experience delays in receiving the updates about your package from the foreign postal service.