Shipping

Delivery times displayed at checkout are estimates only and are not guaranteed. While we strive to meet delivery expectations, delays beyond our control may occur.

Shipping Services:

• Carrier: FedEx Ground and International Ground services are used for all shipments. Express services are not offered.
• Exclusions: We do not ship to P.O. Boxes, APO/FPO/DPO addresses, Puerto Rico, Guam, Hawaii, or Alaska.

Delivery Times:

• Canada: FedEx Ground – 2 to 4 business days.
• USA: FedEx International Ground – 2 to 10 business days (subject to customs clearance).

Order Processing:

• We aim to process and ship orders within 2 business days after an order is submitted.
• Business hours are Monday - Friday, 9:00 am - 6:00 pm (excluding weekends and holidays).
• Shipping time begins when FedEx picks up the package.

Customs Delays:

For international orders (including the USA), packages must clear customs in the receiving country. Customs clearance times can vary, and any potential delays or additional duties are out of our control.

Tracking:

• Once your order has shipped, you will receive an email with your FedEx tracking number.
• Use the tracking number to get the most up-to-date information directly on the FedEx website.
• For any issues with tracking or delivery, please contact FedEx Customer Service directly.

Important Notes:

• We are not responsible for any shipping delays once the package is in FedEx's possession.
• Delivery times are subject to the carrier’s performance and may fluctuate due to unforeseen factors.

Thank you for understanding, and we appreciate your patience!