Shipping

 

*Please note: Delivery times displayed at checkout are estimates only and are not guaranteed delivery dates. 
FedEx is experiencing an unprecedented amount of shipments, as well as delays due to weather and covid-19. This means the estimated delivery times may change and this is out of our control!
Please follow up directly with FedEx for tracking packages using your tracking number provided upon receiving a shipping confirmation. 
Packages are shipped by regular FedEx Ground and International Ground service, not express services. 
Orders from this website are shipped from Canada, for other options to purchase visit the main page. 
Note: FedEx does not deliver to P.O. Boxes or to APO/FPO/DPO locations.
Canada-
  • FedEx ground -  2 to 4 business days
USA- (dependent on any customs delays)
  • FedEx International ground - 2 to 10 business days
Orders can be shipped to destinations within Canada and the U.S. We do not ship to Puerto Rico, Guam, Hawaii, or Alaska.
Shipping rates and times will be displayed at checkout. Quotes for pricing and shipping times are provided directly from the FedEx system. We are not responsible for either of these quotes. The delivery times are estimates only and are not guaranteed!
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received.
Once your order has shipped, you will receive an email containing your tracking number. Please click on your tracking number or enter directly into the FedEx website for up to date tracking information. This is the fastest and most up to date way to track your parcel. If you require further information about tracking, you can contact FedEx customer service once the package is in transit. 

Fulfillment: We do our best to process packages within 2 business days after an order is submitted. Business days are Monday - Friday from 9:00 am to 6:00 pm, which means weekends and holidays are excluded. Shipping time does not begin until FedEx picks up the package.

FedEx pick up and delivery times: Pick up can happen anytime between Monday - Friday from 9:00 am to 6:00 pm, no pick ups or deliveries on weekends or holidays. 

Note: The transit time begins the first full shipping day after the package leaves our facility and has been picked up by FedEx. Balance Blades is not responsible for any delays in shipping while in transit. Shipping times are the responsibility of FedEx.

Parcels that are sent outside of Canada need go through the receiving country’s customs process. Once a package is in customs:

  • Times for packages to clear customs vary. Delays and/or losses are out of the control of the sender, however we will do our best to come up with a resolution to ensure the package is received. 
  • You must wait for the parcel to clear customs to get an update on the status. This can sometimes take many days. 

There is a possibility customers will have to pay additional duties and taxes before customs will clear packages.

Once a parcel has cleared customs, it is handed over for delivery. For status updates and information about your parcel, please contact FedEx customer service. It's important to wait the full delivery time before contacting FedEx.

Note, we may experience delays in receiving the updates about your package from FedEx.