*Please note: Weather conditions can cause delays of deliveries currently.
- FedEx ground - 2 to 4 business days
- FedEx International ground - 2 to 10 business days
Fulfillment: We do our best to process packages within 2 business days after an order is submitted. Business days are Monday - Friday from 9:00 am to 6:00 pm, which means weekends and holidays are excluded. Shipping time does not begin until FedEx picks up the package.
FedEx pick up and delivery times: Pick up can happen anytime between Monday - Friday from 9:00 am to 6:00 pm, no pick ups or deliveries on weekends or holidays.
Note: The transit time begins the first full shipping day after the package leaves our facility and has been picked up by FedEx. Balance Blades is not responsible for any delays in shipping while in transit. Shipping times are the responsibility of FedEx.
Parcels that are sent outside of Canada need go through the receiving country’s customs process. Once a package is in customs:
- Times for packages to clear customs vary. Delays and/or losses are out of the control of the sender, however we will do our best to come up with a resolution to ensure the package is received.
- You must wait for the parcel to clear customs to get an update on the status. This can sometimes take many days.
There is a possibility customers will have to pay additional duties and taxes before customs will clear packages.
Once a parcel has cleared customs, it is handed over for delivery. For status updates and information about your parcel, please contact FedEx customer service. It's important to wait the full delivery time before contacting FedEx.
Note, we may experience delays in receiving the updates about your package from FedEx.